Shipping Policy

WE SHIP OUT TO:

Currently, we ship to North America, Europe, and the United Kingdom. This includes:

● North America: Canada and the United States (48-contiguous states only, excluding Alaska, Hawaii, or Puerto Rico).

● Europe: All major countries within the European continent.

● United Kingdom: Including England, Scotland, Wales, and Northern Ireland.

ORDER PROCESSING:

All orders are processed within 2-3 days (excluding weekends). During the holiday period, order processing times may be delayed, and any exceptional delays will be communicated via email.

*Pre-order products will be dispatched immediately upon their arrival at our warehouse. For specific shipping updates, please view your order status or contact service@reliup.com.

SHIPPING METHODS:

We use various shipping methods depending on the destination, including FedEx, UPS, and local carriers in Europe and the UK. Estimated delivery times for each region can be found on the official websites of FedEx, UPS, or by contacting our service team.

SHIPPING COSTS:

Shipping costs vary depending on the destination:

● Free shipping within the United States.

● A flat rate of $29 USD for shipments to Canada, Europe, and the United Kingdom.

● Orders from outside the US, Germany, and the UK may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier. We recommend checking local customs policies.

SHIPMENT NOTIFICATION:

Once your order has been shipped, you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:

We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.

MISSING PACKAGE:

If you cannot find a delivered package:

● Verify your shipping address.

● Search your front door, garage door, or other delivery location for your package.

● Check if a neighbor, family member, or roommate accepted the delivery.

● Search for a notice of attempted delivery.

● If you're unable to find your package, please contact service@reliup.com.

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact service@reliup.com to ensure that the matter is dealt with promptly.